Effective Date: January 9, 2025
Welcome to Drivebina Beauty’s Shipping Policy!
At Drivebina Beauty, we strive to ensure that your premium beauty products arrive at your doorstep in perfect condition and in a timely manner. This Shipping Policy outlines the terms and procedures for all orders placed on our website, drivebina.com. For any questions, feel free to contact us at info@drivebina.com or call us at (229) 732-2575.
1. Shipping Destinations
1.1 Domestic Shipping: We ship throughout the United States, including Alaska, Hawaii, and U.S. territories.
1.2 International Shipping: International shipping is available to select countries. If your location is not listed during checkout, please contact us at info@drivebina.com to confirm availability.
2. Shipping Methods and Rates
2.1 Standard Shipping: Delivery within 3-7 business days for domestic orders. Rates start at $5.99, depending on the weight and destination.
2.2 Expedited Shipping: Delivery within 1-3 business days for domestic orders. Rates are calculated at checkout.
2.3 International Shipping: Delivery times range from 7-15 business days. Rates vary by destination and will be displayed at checkout.
2.4 Free Shipping: Free standard shipping is available for domestic orders over $100 (before taxes and discounts).
3. Order Processing Times
3.1 Processing Time: Orders are processed within 1-2 business days after payment is confirmed.
3.2 Business Days: Processing and shipping occur Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
3.3 Delays: In case of high order volumes, processing times may be extended. Customers will be notified via email of any delays.
4. Order Tracking
4.1 Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number.
4.2 Tracking Updates: Track your order at any time via the carrier’s website. Links to the tracking portal will be included in the confirmation email.
5. Delivery Information
5.1 Address Accuracy: Please ensure that your shipping address is correct before placing an order. Drivebina Beauty is not responsible for delays or misdeliveries due to incorrect addresses.
5.2 Delivery Attempts: If a package cannot be delivered due to recipient unavailability, the carrier may attempt redelivery or hold the package at a local facility.
6. Shipping Restrictions
6.1 Hazardous Materials: Certain products, such as perfumes, may be subject to restrictions for international shipping due to carrier regulations.
6.2 P.O. Boxes and APO/FPO Addresses: Orders shipped to P.O. Boxes and APO/FPO addresses may take longer to arrive.
7. Lost, Damaged, or Stolen Packages
7.1 Lost Packages: If your package is marked as delivered but you have not received it, please contact us at info@drivebina.com within 7 days of the delivery date. We will work with the carrier to resolve the issue.
7.2 Damaged Items: In case of damage during transit, please email us within 48 hours of delivery with photos of the damaged item and packaging.
7.3 Stolen Packages: We recommend shipping to secure locations. Drivebina Beauty is not liable for stolen packages but will assist in filing a claim with the carrier.
8. International Customs and Duties
8.1 Customs Fees: International orders may be subject to customs duties, taxes, or fees upon arrival. These charges are the responsibility of the customer.
8.2 Customs Delays: Drivebina Beauty is not responsible for delays caused by customs clearance processes.
9. Returns and Refunds
9.1 Eligibility: For information on returning items or requesting refunds, please review our Refund and Returns Policy on drivebina.com.
10. Contact Us
For any questions or concerns about shipping, please don’t hesitate to reach out:
- Phone: (229) 732-2575
- Email: info@drivebina.com
- Address: 350 Andrew St, Cuthbert, Georgia (GA), United States
Thank you for choosing Drivebina Beauty! We are committed to delivering your luxury beauty products with care and efficiency.