Effective Date: January 9, 2025

Welcome to Drivebina Beauty!

At Drivebina Beauty, your satisfaction is our utmost priority. We strive to provide you with premium beauty products and exceptional service. However, we understand that there may be occasions when you need to return or exchange a product. This Refund and Returns Policy outlines the guidelines for returning or exchanging items purchased from drivebina.com, contacting us via info@drivebina.com, or visiting our store at 350 Andrew St, Cuthbert, Georgia (GA), United States.

For assistance with your return or refund, please contact us at (229) 732-2575 or via email at info@drivebina.com.

1. Eligibility for Returns

  1. Return Timeframe: Items can be returned within 30 days from the date of delivery. Returns requested after this period will not be accepted.
  2. Condition of Products: Returned items must be in their original condition:
    • Unused and unopened.
    • In original packaging with all seals and labels intact.
    • Accompanied by proof of purchase (receipt or order confirmation).
  3. Non-Returnable Items: For hygiene and safety reasons, the following items are non-returnable:
    • Opened or used beauty products.
    • Gift cards.
    • Clearance or sale items marked as “Final Sale.”

2. Refund Process

  1. Refund Method: Refunds will be processed to the original payment method used during the purchase.
  2. Refund Timeline: Once we receive and inspect the returned product, refunds will be issued within 7-10 business days. Processing times may vary depending on your financial institution.
  3. Partial Refunds: Partial refunds may be granted for items returned in incomplete packaging or slightly damaged during shipping.

3. Exchange Policy

  1. Eligibility for Exchanges: Exchanges are available for defective or damaged items received. Please notify us within 7 days of delivery.
  2. Exchange Process:
    • Contact us at info@drivebina.com or (229) 732-2575 to initiate the exchange process.
    • Provide photographic evidence of the damage or defect.
    • Ship the defective item back to us after receiving a return authorization.

4. Return Shipping Guidelines

  1. Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
  2. Shipping Instructions:
    • Securely package the product to avoid damage during transit.
    • Include your proof of purchase and return authorization.
    • Ship the product to: 350 Andrew St, Cuthbert, Georgia (GA), United States.
  3. Lost or Damaged Returns: Drivebina Beauty is not responsible for items lost or damaged during return shipping. Consider using a trackable shipping service or purchasing shipping insurance.

5. Refund Exceptions

  1. Refused Returns: We reserve the right to refuse returns that do not comply with this policy (e.g., items returned after 30 days or used products).
  2. Unauthorized Returns: Items returned without prior authorization will not be processed for a refund or exchange.

6. Steps to Initiate a Return or Refund

  1. Contact Us:
  2. Provide Details: Share your order number, product details, and reason for the return.
  3. Await Authorization: Our team will review your request and provide a return authorization and instructions.

7. Customer Support for Refunds and Returns

Our dedicated customer support team is here to assist you every step of the way. If you have any concerns or questions, please reach out to us:

  • Email: info@drivebina.com
  • Phone: (229) 732-2575
  • Visit Us: 350 Andrew St, Cuthbert, Georgia (GA), United States

8. Updates to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on drivebina.com with the effective date clearly stated. Continued use of our services constitutes your acceptance of the revised policy.

Thank you for choosing Drivebina Beauty for your luxury beauty needs. We are committed to ensuring your shopping experience remains smooth and satisfying.